At PTRW, Katherine serves as our Lead Switchboard Operator and Operator Trainer, where she has spent the past two years mastering the art of customer service and gaining deep insight into the industry. Her unwavering commitment to excellence is reflected in her consistently top-tier performance across all metrics.

With her gentle voice and attentive listening skills, Katherine has a remarkable ability to connect with callers and leave a lasting impression. Whether she’s answering calls, onboarding new clients, or appearing in promotional videos for our website, she brings enthusiasm, professionalism, and heart to everything she does.

Katherine’s background in nursing has shaped her into a kind, patient, and detail-oriented professional—qualities that shine through in every interaction with clients and colleagues alike.

Outside the call center, Katherine enjoys spending time with her young daughter, crocheting cozy blankets, and making cherished memories with loved ones. Her unique blend of warmth, creativity, and dedication makes her an invaluable member of the PTRW team.

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